Servicing our clients’ security needs ultimately means protecting employees, customers, partners, assets, and reputations. TSi understands that when the stakes are that high, you need a partner who is proactive, accessible, and accountable.
That’s exactly why, when you have a problem with your security system, TSi's F.O.C.U.S.™ services will guarantee onsite response and 100% functionality upon completion of the call, or we pay you!
We can make this guarantee because, as an employee-owned company, every TSi employee-owner is invested in your success and safety. Most importantly, our leadership has empowered every TSi employee-owner to not just meet but exceed your expectations.
We don’t cut corners, we set the bar.
You can depend on TSi to provide robust, comprehensive solutions, even as your needs change and grow.
Don’t just take our word for it: our systems and processes are routinely audited by independent third parties.
In fact, TSi is the industry's only security solutions provider to maintain three of the most critical ISO certifications, and each provides a strong competitive advantage for our clients:
Quality Management
Information Security Management
IT Service Management
These, and other top-tier industry certifications, help us maintain a client retention rate of 99% and a client referral rate of over 90%.
View TSi’s detailed performance metrics for yourself here.
Our Services
Fusion Center Service
The TSi F.O.C.U.S.™ Fusion Center is much more than a monitoring center, it's a force multiplier to your existing security system. Here, dedicated Service Professionals work around the clock to provide the support necessary to protect your credibility.
Our F.O.C.U.S.™ Fusion Center is recognized as a TMA 5-Diamond and UL-Certified Monitoring Center that guarantees your access to our services, 24 hours a day, seven days a week.
Thousands of businesses depend on our professionals every day for:
- Preventative maintenance
- Proactive repairs & replacements
- Testing, inspections, & staff training
- and more!
This Global Security Operations Center (GSOC) can fill the gaps, providing security and safety coverage which may have been previously unaffordable or unavailable. Whether you need a centralized dispatch for service technicians, remote diagnostics, or even live monitoring of video surveillance systems, we’ve got you covered.
Our clients’ needs frequently extend beyond the suite of services that our F.O.C.U.S.™ Fusion Center supports.
That’s where our Advanced Services experts come in.
Advanced Services
TSi's Advanced Services experts excel at designing cost-effective solutions for our clients. They’re also the hub of innovation at TSi.
Remediation Services
Systems can stop functioning, and sometimes warranties expire – but that doesn’t always mean you need to replace your entire system. TSi is committed to helping you protect your original system investments with our Remediation Services.
Our experts provide comprehensive, onsite evaluations before making any recommendations, and we’ll do everything we can to get your current systems up and running. This typically results in significant cost savings for you, while also reducing waste.
Managed Services
Our Managed Services professionals are trained, certified, and available 24/7 to provide reliable, cost-effective solutions for day-to-day system administration and program management.
Our experts ensure that time-sensitive, mission-critical tasks are completed – so you don’t have to.
Some of our scalable Managed Services available for F.O.C.U.S.™ clients include:
- Dedicated on-site technician hours
- Programming of existing systems
- Access control, video surveillance, & intrusion detection
- System maintenance & management
- Full-scale project plans, management, tracking, & documentation
- Report creation, generation, & delivery
Professional Services
TSi’s Professional Services team includes only our most highly-trained and certified employee-owners. This group, available to F.O.C.U.S.™ clients, is devoted to monitoring industry trends, best practices, and technological advances, solely for your benefit.
Our clients rely on these skilled experts for services such as strategy development and advanced technical support.
Our Professional Services team can offer:
- Technology strategies for physical & logical convergence
- Risk assessments & mitigation training
- Security program or operations center design & development
- Vulnerability & penetration testing
- Business continuity & disaster preparedness
- Database administration & integration with physical security systems
- Customized reporting
TSi delivers, satisfaction guaranteed.
Our highly-certified professionals are here to ensure your most important assets stay protected: whether that’s facilities, customers and employees, intellectual property, or third-party data.
Our customer-centric approach is what sets TSi apart from other service providers, and the results speak for themselves.