F.O.C.U.S.™
SUPPORT SERVICES
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F.O.C.U.S.™
Service-Centric Security Solutions
In the security industry, system downtime can cause negative consequences. TSi, Inc. is dedicated to mitigating this risk through the delivery of F.O.C.U.S.™ Support Services. We are committed to protecting our clients’ credibility and their organization’s security investment. We’ll even guarantee results.
Preventative Maintenance Inspections help to identify potential system failures. We address these failures by remediating the system immediately. In the event of an outage, we’ll respond on-site within a guaranteed time frame (typically within 4 or 8 clock hours). Once on-site, we won’t leave until your system is fully functional.
We don’t just say it; we can prove it. As an ISO-9001 certified organization, our performance is audited by a 3rd party.
Preventative Maintenance & Training
- Pre-scheduled inspections
- Test system components
- Proactive repairs and replacements
- Prevent system downtime
- Frequency based upon client needs
- Unlimited operator training
Guaranteed onsite response
- Response time is guaranteed in either clock-hours or business hours
- Anticipated delay requires immediate escalation in accordance with company policy
- Failure to respond in the allotted time will result in a credit memo to the client
