F.O.C.U.S.™
For Our Clients Ultimate Satisfaction®
F.O.C.U.S.™ (For Our Clients’ Ultimate Satisfaction) is the security industry’s most comprehensive service agreement. It guarantees 24/7 support and 100 percent system functionality, because in security, downtime equals risk, and risk is never acceptable.
We keep your systems whole and your operations protected, ensuring the safety of your employees, customers, and partners. All technology eventually fails.
What matters most is having the right people to support it. Explore this page to see how F.O.C.U.S.™ makes the difference.
F.O.C.U.S.™
Our Commitment to Fanatical Customer Service
In a time when customer service is on the decline, TSi believes it is more important than ever. Our philosophy is simple: take care of the client and the business will take care of itself.
The results speak for themselves. We have maintained a client retention rate of over 95%, and much of our growth comes from existing clients recommending us to new ones. But this culture of exceptional service did not happen overnight. It began in 1995, sparked by a failed response that became a turning point for our company.
In this video, Darryl Keeler, Executive Chairman and Wayne Smith, President & CEO share the origins of F.O.C.U.S.™, how it is supported, and why customer service matters more now than ever.
Guaranteed Response. Guaranteed Functionality. Guaranteed Peace of Mind.
Any security system is only as good as the team behind it. At TSi, we do more than sell security hardware. We deliver unmatched customer service. Our goal is to mitigate risk and prevent critical situations before they occur. In the event of downtime, we act quickly to minimize your potential loss and liability, resolving issues in hours instead of days or weeks.
F.O.C.U.S.™ Support Services provides unconditional support 24 hours a day, 7 days a week. We guarantee an on-site response time and 100% functionality upon completion of your call, or we pay you. With a predictable annual agreement, you pay the same price no matter how many service calls are needed, with no hidden fees or surprise invoices.
Unlike companies that profit from frequent repairs, our certified professionals take a proactive, preventative approach. We focus on keeping your system whole rather than simply fixing problems after they occur. This reduces the chance of critical failures, lowers your security risk, and ensures your operations remain protected without unexpected costs
The People Behind the Guarantee
Guaranteeing functionality is not enough.
You have to deliver it.
At TSi, being 100% employee-owned means every employee-owner is personally invested in living the F.O.C.U.S.™ philosophy.
We know that technology is only as effective as the people supporting it. That is why we consider ourselves a customer service company that happens to work in the security industry.
Hear directly from our employee-owners in this short video.
Attention Existing TSi Clients
To access your client portal, click the button here, or at the top of the navigation bar. Your client portal will provide a single point of entry for you to find your specific contact information, support documents, service tickets, and client service representatives. Should you have an immediate need, please contact us directly at 800.875.8324
F.O.C.U.S.™
For Our Clients Ultimate Satisfaction®
Call us today at 800.875.8324
or complete the form to request
an assessment.