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Service-Centric Security Solutions

In the security industry, system downtime can cause negative consequences. TSi, is dedicated to mitigating this risk through the delivery of F.O.C.U.S.™ Support Services. We are committed to protecting our clients’ credibility and their organization’s security investment. We’ll even guarantee results.

Preventative Maintenance Inspections help to identify potential system failures. We address these failures by remediating the system immediately. In the event of an outage, we’ll respond on-site within a guaranteed time frame (typically within 4 or 8 clock hours). Once on-site, we won’t leave until your system is fully functional.

We don’t just say it; we can prove it. As an ISO 9001 certified organization, our performance is audited by a 3rd party.

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Preventative Maintenance & Training
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  • Pre-scheduled inspections
  • Test system components
  • Proactive repairs and replacements
  • Prevent system downtime
  • Frequency based upon client needs
  • Unlimited operator training
Check Out Our Performance Metrics
02
Guaranteed Onsite Response
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  • Response time is guaranteed in either clock-hours or business hours
  • Anticipated delay requires immediate escalation in accordance with company policy
  • Failure to respond in the allotted time will result in a credit memo to the client
Check Out Our Performance Metrics
03
Guaranteed 100% Functionality
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  • System repairs and replacements are completed during initial service visit
  • Technicians remain onsite until complete system functionality is restored
  • In the event that functionality cannot be restored, a credit memo will be issued to the client
Check Out Our Performance Metrics

F.O.C.U.S.™
For Our Clients Ultimate Satisfaction®

Call us today at 800.875.8324
or complete the form to request
an assessment.