Our Story
TSi isn’t your typical company. Our guiding principle is simple: do the right thing and success will follow. We have grown almost entirely through referrals, maintained a client retention rate near 99 percent, and built partnerships founded on trust, integrity, and reliability.
This approach is rare in today’s business world, yet it has served us well for decades. At the heart of it is our commitment to Servant Leadership, where leaders work for their teams and egos and titles are kept firmly in check.
To learn more about who we are, watch the short video below as Darryl Keeler, Executive Chairman of the Board and Wayne Smith, President & CEO share our story.
The 4 Pillars
TSi was founded in 1987 as the security division of Technical Industries of Georgia. In the early years, we followed the traditional business model: provide a product or service, honor the terms of the agreement, and aim for profitability. It was the formula taught in every ECON 101 class. But in 1995, after losing a client due to a customer service challenge, we took a step back and re-evaluated the old way of doing business.
The epiphany was simple. Clients, especially in the security industry, need extraordinary customer service. When the safety of employees, clients, and partners is on the line, downtime is risk, and risk is unacceptable. The solution was clear: deliver fanatical customer service, guarantee functionality, and most importantly, always do the right thing.
Out of this realization came the framework for our fanatical customer service, F.O.C.U.S.™ (For Our Clients’ Ultimate Satisfaction). But promises alone are not enough. There must be a solid infrastructure to make them real. At TSi, we call that infrastructure The Four Pillars.
Functionality
Quality
Ownership
